Find the questions between tickets
Monitor your service name and common phrases such as booking, receipt or not working. Add aliases people actually use.
Use cases / Customer support
Hear the complaint. Help the person behind it.
Bring public questions, bug reports and service complaints into one review queue, so your team can respond with context.
“I tried booking the Al Noor workshop twice, but the confirmation never arrived. Is there someone I can contact?”
Keyword · Al Noor bookingNeeds review
Fictional example. Not a captured post or customer endorsement.
The conversation you might miss
Not every support request reaches your help desk.
Someone may ask about a donation receipt, a broken app or an event booking in a public conversation. Give your team a way to find the question, check the source and take ownership.
Three ways to put the signal to work.
Give each issue an owner
Assign the signal to the person who can investigate. Keep notes together so another volunteer can pick up the context.
Close the loop
Return to the original conversation when the issue is resolved. A saved review status helps the next shift understand what happened.
Track the keyword.
Act on the signal.
- 01
Tell us what to watch
Set your public product, brand or campaign terms and exclude unrelated phrases.
- 02
Collect permitted matches
Verified sources collect on the daily beta schedule, subject to approvals and quotas.
- 03
Review the context
Check the source. X can use eligible AI triage; YouTube stays in manual review. Reddit collection remains disabled pending commercial approval.
- 04
Choose the next step
Assign, add a note or mark reviewed. A person decides whether to reply on the original platform.
X recent search and YouTube videos/top-level comments require verified access. Reddit requires commercial approval. LinkedIn authorised Pages have a separate private review workflow, outside the general inbox, AI, exports and sales.
UmmahSignal for AI agents
Your agent helps with the inbox. You decide what matters.
We’re preparing scoped API, webhook and MCP access for your team’s tools. The current invited beta focuses on a working X and YouTube inbox; developer access is not enabled for beta workspaces yet.
Developer access will require an eligible workspace and verified client connection. YouTube and LinkedIn content stays out of external agent and distribution paths. Reddit AI remains disabled without separate approval.
Explore MCP & API Authorised workspace Scoped agent access
Source restrictions → permissions → human review
No autonomous replies or private-message access.Know before you track.
Start with one focused monitor
Request early accessA clearer view starts with your first keyword.
Free, manually approved beta. 14 days · one seat · one monitor · 100 signals.
More ways to listen.
Product feedback
Find feature requests, confusing journeys and reported bugs around your app, service or product. Keep the original context close to the decision.
Explore use caseTestimonial monitoring
Notice public praise for your organisation, product or campaign, then review the source and ask for permission before reusing it.
Explore use caseSocial selling
Find relevant public product questions and comparison conversations. Review the context before choosing whether a useful, transparent reply belongs there.
Explore use caseCompetitor monitoring
Follow public product names and comparison phrases to understand what people ask for, struggle with and appreciate about alternatives.
Explore use casePR monitoring
Follow campaign names, organisation mentions and public questions so your communications team can review the source before deciding on a response.
Explore use caseReputation management
Review public complaints, confusing claims and service questions with source links and clear ownership. Decide what needs a correction, an explanation or a better experience.
Explore use caseSmall business
A small team does not need a wall of charts to learn from public feedback. Track a focused brand or product phrase, review the context and give the next step a clear owner.
Explore use caseBuild a review habit that fits your team.
Read our guide to social listening vs social monitoring, check YouTube and Reddit coverage, and compare the published plans and limits before choosing a workflow.